At Memorial Diamonds USA we understand that sometimes things don’t work out and that’s why we offer a 60-day money back guarantee, or the option for a regrowth for peace of mind. We are dedicated to providing our clients with an exceptional memorial journey and will do our best to make sure you are completely satisfied with your Memorial Diamond.
Regrowth Option
We offer all our clients a regrowth (ashes/ hair quantity permitting) if you’re not completely satisfied with the clarity, cut, or quality of your Memorial Diamond.
To be eligible for a regrowth, the Memorial Diamond must be undamaged and in the original packaging. All returns will be inspected to ensure they meet this criteria. We kindly ask that you provide the purchase receipt and authentication certification with your return.
Return Policy
To be eligible for a return refund, the memorial diamond must be undamaged and in the original packaging. All returns will be inspected to ensure they meet this criteria. We kindly ask that you provide the purchase receipt and authentication certification with your return.
Please note that return shipping and insurance fees are the responsibility of the customer and we will not refund the return shipping cost. If you have any questions or concerns, please don’t hesitate to contact us. We’re here to help!
Regrowth/ Return Request
If you need to return or exchange your Memorial Diamond, please complete the form below and our customer care team will provide you with a Return Authorization Sheet via email. We kindly ask that you take care to package the memorial diamond securely in its original packaging to ensure it arrives back to us in the same condition it was received.